Frequently Asked Questions
Is it scary?
We think so. That’s the point.
What are the hours of operation?
Sleepy Hollow’s Haunted Scream park gates open nightly at 7:00 pm. All admission to the park closes at 9:00 on non-peak nights (Thursdays & Sundays) and 11:00 on peak nights (Fridays & Saturdays). Ticket booth hours are subject to capacity. As the scream park does hit capacity many nights, we recommend purchasing tickets in advance online to ensure entry.
Are there refunds?
We do not offer refunds for any reason. The way we see it, you are paying us to scare you from the moment you step into the park. If you pay to come into the park, then are too scared to enter any attractions, we did our job well! Sleepy Hollow does not offer refunds on unused or unwanted tickets.
Will anyone touch me?
No. Our actors are trained to scare you without touching you. That being said, it is very dark and foggy. An actor may accidentally bump into you, or you may bump into them. Don’t worry though, nobody will intentionally grab you.
How long does it take to go through the houses?
Each attraction is different. A couple of our attractions only take five minutes to go through, while some others take 10-15 minutes to complete.
What should I wear?
Anything but your birthday suit. Seriously. Really though, It is October so it will most likely be cold. Wear comfortable clothes to keep you warm. Most importantly, WEAR APPROPRIATE SHOES. Our park and attractions have various substrates throughout, including grass, mulch, rock, wood bridges, concrete, and dirt. When it rains, dirt becomes mud. Keep this in mind. While costumes are allowed, masks or coverings that hide your face are not.
How does your online ticket system work?
Like magic! Purchase your tickets through our ticket page, print them off or have a screenshot of the ticket on your phone, and bring them with you.
Can I buy tickets at the event?
You sure can. Lines do get rather long on peak nights, so you may want to consider coming early or buying your tickets online. Many nights, our ticket booth closes due to capacity. Buying online is the best way to ensure availability.
How old do you have to be? Is this a family friendly event?
Any age is welcome, as the park is family friendly. Keep in mind, we do have actors roaming throughout the park. They will interact and try to scare anyone, but only in good fun. They WILL NOT try to make your younger kids cry. Mom and dad, however…
The attractions are dark and scary, so we recommend you use your best judgment when bringing younger children through. We’ve seen five-year-olds that laugh all the way through, and grown men that cry like babies.
Are the houses wheelchair accessible?
Castle of Blood and Nightmare Funeral Home are both wheelchair accessible. Twisted Tales, Terror in the Trees, and the Freak Show are NOT wheelchair accessible.
Do you use smoke or strobe lights?
Yes. A lot. Theatrical smoke is used ALL OVER throughout the park and in just about every haunted house. Strobe lights are used in many attractions. We do have warnings posted outside of every attraction that uses strobe lights.
Are costumes allowed?
We do allow costumes in the park, with a few basic rules:
- Costumes must be family appropriate
- Costume masks that cover your entire head are NOT allowed.
- Anyone wearing a costume MAY NOT identify themselves or portray themselves to be a Sleepy Hollow employee. Costumed guests MAY NOT act as “Street Actors”, trying to scare other guests.
- Please do not wear any over-sized costumes or anything that may inhibit your ability to walk through tight spaces or crawl in the haunted houses.
Do you serve alcoholic beverages?
Select vendors do serve alcoholic beverages. These vendors are required to limit sales to each individual until that individual has used all their tickets. Blame irresponsible people in the past, but we do this for the safety of our actors. All alcohol sold must remain in our “beer garden” seating.
Can we bring our own food or drinks?
All food and beverages must be purchased on property. This includes alcohol. All alcohol sold must remain in our “beer garden” seating. Anyone carrying beer or alcohol around the park will be presumed to have brought their own in and will be asked to leave the premises.
Is smoking allowed?
Smoking is not allowed in any attractions, queues, buildings, or covered tents.
Can I take photos?
Photos are allowed throughout the park, but not in any of the attractions. We’d love to see your photos, so be sure and upload them to our facebook page!
Is there anything we cannot bring into the park?
Besides food and beverages, ABSOLUTELY NO WEAPONS are allowed in the park. This includes guns, knives, pepper spray, stun guns, or any other weapons or personal defense items. To avoid confusion, this also includes fake or “prop” weapons. All guests must go through a bag check when entering the park. Any prohibited items will not be allowed inside.
Does the park have security?
In addition to roaming security throughout the park, every major attraction has security posted inside. Additionally, all guests must go through a bag check when entering the park.